Teresa Fares

Hi, I'm Teresa Fares

Systems Support Analyst with a strong background in IT troubleshooting, system administration and user support. I combine hands-on technical experience with a Bachelor’s in Programming, ITIL v4 certification and formal ICT training. Passionate about automation, secure systems and building reliable solutions that improve day-to-day operations.

MY SKILLS

Core areas I focus on in my professional and personal projects.

Programming & Infrastructure Automation

Develop scripts, tools, and automated workflows to manage IT systems and services.

Systems Integration & Automation

Set up and manage services and IT environments. Integrate multiple tools to create efficient workflows.

Problem-Solving & Technical Support

Analyze and troubleshoot complex technical issues using ITSM best practices and secure configuration.

MY EDUCATION

Industry-aligned education with a strong emphasis on practical IT skills.

Certificate IV in Information and Communications Technology -
TAFE

IT systems administration and application support
Secure environment configuration and user access management
System troubleshooting and issue resolution
Technical documentation and support procedures
Team-based delivery of IT solutions

Certificate III in Information and Communications Technology -
TAFE

Foundations in programming, networking, and web development
ICT troubleshooting and technical support fundamentals
Operating system installation and configuration
Secure information handling and workplace ICT practices
Communication, teamwork, and problem-solving skills

Games Development (Programming)
SAE Institute

Programming and game engine scripting (Unity / C#)
Gameplay systems development and implementation
Asset integration and interactive design workflows
Problem-solving and debugging in real-time environments
Team-based project development

ITIL v4 Foundation -
PeopleCert

Solid understanding of ITSM best practices based on ITIL
Incident & problem management, and change control
Continual service improvement and aligning IT services with business needs
Enhancing service delivery efficiency through structured processes

PROJECTS

Things I’ve built, broken and rebuilt, all in one place. Feel free to explore. (This website counts.)

Infrastructure / PowerShell

Enterprise User Onboarding Automation

PowerShell-based GUI for user provisioning

Active Directory & Microsoft 365 integration

Role-based group and license assignment

Secure, config-driven architecture

Demo mode for safe testing without live systems

Microsoft 365 / PowerShell

Monthly EXO Delegates & Age Report

Real-world Exchange Online automation

Identifies unused or risky mail objects via business-rule filtering

Reports on redirect groups with no members, invalid delegates, or age issues

App-only / interactive EXO authentication with full logging and dry-run support

Generates HTML email reports and optional CSV exports with safe cleanup

Infrastructure / Linux

Self-Hosted Komga / Lazy Librarian Server

Linux Server

Komga Media Server / Lazy Librarian Server

qBittorrent Integration

Prowlarr Indexer Management

Mylar Automation & Metadata Management

Service Configuration & Troubleshooting

Cybersecurity / PowerShell

Windows Security Hardening Toolkit

PowerShell Modular Script

Audit, Enforce, and Rollback Modes

SMBv1 Hardening & Local Password Policies

Windows Defender & Audit Policy Configuration

Detailed Logging & Safe Testing Practices

Enterprise-Aligned Security Baseline Implementation

Cybersecurity / Python

Ethical Keylogger (WSL-Compatible)

Educational & defensive security project

WSL-compatible input monitoring (no global capture)

Encrypted keystroke logging (Fernet / AES)

Explicit start / stop controls (no hidden execution)

Demonstrates OS-level keylogging mitigations

No network access or data exfiltration

Game Development / 3D Horror

FEAR FLASH – 3D Psychological Horror Game

Lead Programmer on a narrative-driven horror experience

Core gameplay systems built around camera-based mechanics

Enemy AI that dynamically stalks and reacts to player movement

Level scripting to escalate tension and reveal narrative beats

Performance optimisation and bug fixing across multiple levels

Game Development / 2D Action

Villains Valour – 2D Slash & Dash Survival

Fast-paced 2D slash-and-dash combat gameplay

Playable villain characters with unique stats and progression

Scalable enemy difficulty and level-based progression system

Upgrade system rewarding repeated runs and skill mastery

Global leaderboard tracking player performance and survival time